1. Compliance with the Privacy Legislation
2. Collection of Personal Information
Personal information is generally defined as information or an opinion that can identify a person. The types of personal information collected by The Highlands Hotel will depend on the relationship you may have with us. For example, we may require certain specific information about you should you apply for employment with us (eg employment or training history) which is different from the information you supply if you are entering a competition or joining a loyalty program. We will only collect information from you directly and from your use of our products and services.
3. Use and Disclosure
The Highlands Hotel will only use or disclose personal information for the purpose which was either specified or reasonably apparent at the time of collection. We may also use or disclose it for any other related purpose for which you would reasonably expect it to be used. The Highlands Hotel may also use your personal information to send marketing or promotional material to you, unless you indicate to us that you do not wish to receive it.
Should third parties be given access to personal information in such a case, The Highlands Hotel requires that our contractors are obliged to keep that personal information confidential and not to use or disclose it for any purpose other than performing services for us or on our behalf.
4. Web Site Users
The Highlands Hotel may collect “clickstream” information (eg which areas of the website you have accessed, the time and date of access, the type of browser software used) from your use of the websites. We may also store “cookie” information (such as user preferences relating to your use of the website) on your computer. That information is used to customise and improve our websites.
The Highlands Hotel does not use “cookies” to retrieve information from your computer that was not originally sent by us. We do not allow or share third party access to “cookies” placed by our websites. If you do not want us to store “cookie” information on your computer, you can adjust the settings on your Internet browser to disable this feature. However, parts of our websites will not function if “cookies” have been disabled.
5. Security of Personal Information
The Highlands Hotel will take reasonable steps to protect the personal information it collects and ensure it is accurate and complete. Information is held on secure servers or within controlled environments. Our employees are required to maintain the confidentiality of any personal information held The Highlands Hotel.
6. Seeking Access
You have the right to access personal information that The Highlands Hotel holds about you. There are a limited number of circumstances in which The Highlands Hotel may decline to grant you access and these are outlined in the Act.
The Highlands Hotel will provide access to your personal information within 30 days of a written request. Requests for access should be made in writing to The Highlands Hotel.
7. Changing Information
If you wish to change personal information that is inaccurate or out-of-date, you may write to The Highlands Hotel Public Officer and the record will be changed.
8. Questions About Privacy
If you have any questions or concerns about The Highlands Hotel’s collection, use or disclosure of your personal information, please contact your The Highlands Hotel.
For further information about privacy issues, see the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au